CANCELLATION POLICY

CLASS CANCELLATION, RESCHEDULING, & REFUNDS: You may cancel or reschedule your class yourself by clicking the link in your confirmation email up to 1 week before the start date of your course. If you cancel up to 1 week before your course, we offer a full refund (minus 3,5% bank processing fees). Refunds may take up to 2 weeks to return to your bank account. No refunds are offered after 1 week before the start date of your course. If you cancel between 1 week and the start date of your first class, we offer a 50% rescheduling voucher to book yourself into a new upcoming course for the same course you originally purchased. You must email us before the start date of your original class to confirm your cancellation and receive your voucher. Rescheduling vouchers expire 1 month after the start date of your cancelled course. If you contact us after your original course has started, no rescheduling vouchers are offered. For any Cancellations on our end, we offer to either rebook you into an upcoming class free of charge, or, a refund is given (minus 3,5% bank processing fees).

CLASS PICKUPS: Finished class work will be ready for pick up within 2 weeks after your last class. You can email the studio or stop by during open hours to check if your work is ready to pick up. You are responsible for following up about the status of your finished work. After your work has been fired, we keep it on our shelves for 1 month only. If you don't pick up your finished work within 1 month after firing, it will be discarded. We recommend sending a friend (with photos of your pieces) to pick up for you.

MISSED CLASS SESSIONS: Sessions & dates of sessions in each series of group classes are fixed. Joining a different group for a missed session is not allowed. If you miss ONE session of a group Wheel-throwing class ONLY, you can make it up for 2 free hours of independent studio time within 1 month of your last class session. Keep in mind, we offer *no formal instruction* during studio time. If more than one session is missed, no more free hours are offered.

MISSED GLAZING CLASS SESSION: If your class contains more than one session and you cannot attend the glazing session, we offer a 50% rescheduling voucher to book yourself into a new Flexible glazing class. To receive the voucher, you must contact us by email before the start date of your original glazing session. Your voucher must be used within 1 month of your original missed class date.

PRIVATE CLASS SESSIONS: Follow-up trimming sessions for the Pottery Wheel must be booked within 1 week of your previous Private Session. If you do not book a trimming follow-up within 1 week, your pieces will be bisque fired without being trimmed. Follow-up glazing sessions must be booked within 1 month of your first session.

ILLNESS / EMERGENCIES: If you miss a class session or need to reschedule due to illness or emergencies, our Cancellation & Rescheduling policies apply. You may, however, offer your entire class booking to someone else. To do so, you must inform us by email before the start of your class, including the friend's name, phone number, & email address.